The Company understands the importance to always pay attention to the needs of clients and the services provided to the customers. The Company is commited to maintain good relationship with the customers in the long run, pay attention to the rights and obligations of the customers, and disclose important information for the customers, especially related to products and services generated.

The Company also provide facilities to receive and follow-up complaints of customers
through the Corporate Secretary. However, during 2017, the Company did not receive any complaint on violation from the customers which demonstrates the good service quality provided by the Company to the customers.